Individual Learning Accounts failed marketisation of training

The scheme cost £268.8m with an overspend of £69.9m. Capita received nearly 8,500 complaints by the end of October. It's security was later described as pitiful and the vetting procedures for learning providers as ‘shocking’ in evidence to the Select Committee (ibid). The level of abuse and fraud was estimated to run into millions and by August 2002 560 learning providers were under investigation by the Department's compliance unit and 99 had been transferred to the police (National Audit Office, 2002).