“Contractors have universally failed by considerable margins to meet their contractual targets for helping claimants who are required to go through Pathways. They have performed worse than Jobcentre Plus areas, although recent improvements have narrowed the difference. Despite being paid £100 million in 2008–09, providers claim not to have made a profit from their contracts. The Department agreed to pay £24 million in service fees early in view of contractor cash flow problems, although we consider the need for this was questionable given the large size of some of the organisations involved. The Department had an objective to build a healthy market, but has failed to develop an adequate understanding of the supply chain. It has not monitored how well prime contractors are sharing rewards and risks with the more than 80 specialist sub-contractors involved…..” (ibid).
Pathways to Work
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2011-04-01 13:22:02.
European Services Strategy Unit, Duagh, Camp, Tralee, County Kerry, Ireland.
Copyright © 1998-2017 European Services Strategy Unit
European Services Strategy Unit, Duagh, Camp, Tralee, County Kerry, Ireland.
Copyright © 1998-2017 European Services Strategy Unit