Public Service Practice
http://www.european-services-strategy.org.uk/publications/public-service-practice/
A series of best practice reports on key aspects of public management.
en
Copyright © 1998-2017 European Services Strategy Unit
2003-12-05T11:15:07Z
European Services Strategy Unit, Duagh, Camp, Tralee, County Kerry, Ireland.
Alex Nunn
Public services, practice, good practice, best practice, progressive, procurement, progressive procurement, social clauses, local labour clauses, staffing protocols, consultation, equalities, social justice, outsourcing, private contractors,
2001-04-13T12:00Z
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Monitoring Public Services
http://www.european-services-strategy.org.uk/publications/public-service-practice/monitoring-public-services-psp3/
A practical guide to monitoring outsourced public services (September 1991). The practice and policies of monitoring. The need for monitoring. Lessons for improvement.
Differential monitoring costs. Monitoring and quality control plans. User and trade union role in monitoring. Example Trade Union Questionnaire. *Download report*
Alex Nunn
2004-03-23T15:45:18Z
en
Copyright © 1998-2017 European Services Strategy Unit
Copyright © 1998-2017 European Services Strategy Unit
CCT, Compulsory Competetive Tendering, local services, Monitoring, Public Service Practice, monitoring outsourcing, monitoring private contractors,
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Strategy for Best Value
http://www.european-services-strategy.org.uk/publications/public-service-practice/strategy-for-best-value/
Guidance for developing Best Value Strategies (October 1997). Contents: Government Proposals. A seven part definition of Best Value. How should Best Value be assessed? Which services will it cover? Employee and user involvement. Achieving social justice through Best Value Re-organising in-house services. Examining market testing options. Corporate policies. New opportunities for DSOs. Public management and Best Value. Resource issues. *Download report*
Alex Nunn
2004-03-17T14:02:38Z
en
Copyright © 1998-2017 European Services Strategy Unit
Copyright © 1998-2017 European Services Strategy Unit
Best Value, Strategy, outsourcing, reorganising in-house services,
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Frontline Involvement
http://www.european-services-strategy.org.uk/publications/public-service-practice/frontline-involvement/
Good practice guidelines on employee and trade union participation in Best Value (April 2001). Contents: Guidelines for frontline involvement. Corporate policies. Summary of <strong>Working Together for Best Value Involvement of frontline employees. Commitment to quality employment, equity, sustainability and directly provided services. Employees and unions involved throughout the Best Value process. Re-organising in-house services. Examining market testing options. Local agreements. Advice and support. Technical and quality assessment. *Download report*
Alex Nunn
2004-03-17T13:53:45Z
en
Copyright © 1998-2017 European Services Strategy Unit
Copyright © 1998-2017 European Services Strategy Unit
Best Value, Participation, trade union involvement, staff involvement, user involvement.
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Tender Evaluation (PSP1)
http://www.european-services-strategy.org.uk/publications/public-service-practice/tender-evaluation-psp1/
A detailed handbook for Tender Evaluation in white collar, professional and manual services (March 1994). Contents: Preparing for tender evaluation. Trade union and user role in tender evaluation. Balancing quality and price. Compliance with specification and contract conditions. Technical and quality assessment. Evaluation matrix. Environment assessment. Financial assessment. TUPE policy. Contract decision. Technical and quality assessment. Best Practice: Accounting for all the costs and benefits.
Alex Nunn
2004-03-17T13:36:36Z
en
Copyright © 1998-2017 European Services Strategy Unit
Copyright © 1998-2017 European Services Strategy Unit
CCT, Compulsory Competetive Tendering, Tender Evaluation, Market Testing, Competetive Tendering, In-house bids, In-house tenders, Tender appraisal.
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Equal Opportunities Strategy for Competetive Tendering (PSP2)
http://www.european-services-strategy.org.uk/publications/public-service-practice/equal-opportunities-strategy-for-competetive-t/
A detailed handbook for equal opportunities in competetive tendering. Contents: Legislative context. Who should be involved. Building equalities into the key stages of the tendering process. Implementing equalities in Direct Service Organisations. Trade union guidance.
Alex Nunn
2004-03-17T12:43:25Z
en
Copyright © 1998-2017 European Services Strategy Unit
Copyright © 1998-2017 European Services Strategy Unit
Best Practice, CCT, Competetive Tendering, Compulsory Competetive Tendering, Equalities, Equal Opportunities.
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Public Services and Business Plans (PSP5)
http://www.european-services-strategy.org.uk/publications/public-service-practice/public-services-and-business-plans-psp5/
A detailed handbook for developing public service planning (February 1993). Planning the future of public services. Designing plans for the public sector. Planning and the 'internal market'. Organising the planning process. Useful planning techniques. Preparing a public service plan. Presenting and using the plan.
Alex Nunn
2004-03-17T12:29:15Z
en
Copyright © 1998-2017 European Services Strategy Unit
Copyright © 1998-2017 European Services Strategy Unit
Planning, Business Plans, Corporate Plans, Internal market, marketisation, commercialisation, marketization, commercialization, Public Service Plans.
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A Handbook for Checking Specifications (PSP6)
http://www.european-services-strategy.org.uk/publications/public-service-practice/a-handbook-for-checking-specifications/
For contracts and service level agreements (May 1995).
Contents:
Contract Packaging.
Specification Strategy.
Performance Standards.
Quality Plan.
Method Statements.
Equal opportunities.
Council policy.
Environmental policy.
Evaluation criteria.
Specification and tendering instructions.
Monitoring performance.
Contract conditions.
Quantifying the work.
Pricing mechanisms.
Preparing the in-house bid.
Preparing for tender evaluation.
Alex Nunn
2004-03-17T11:52:25Z
en
Copyright © 1998-2017 European Services Strategy Unit
Copyright © 1998-2017 European Services Strategy Unit
Best Value, Procurement, service level agreements, SLA, Contracts, Specifications, Contract Specifications, Performance Monitoring, Tender Evaluation, Procurement Specifications, Tender Specifications.
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User/Employee Involvement in Best Value, PFI and Partnerships (PSP7)
http://www.european-services-strategy.org.uk/publications/public-service-practice/useremployee-involvement-in-best-value-pfi-and/
A handbook for local authorities, health and other public bodies, user and community organisations and trade unions (April 1998).
Contents:
Policy Changes affecting user/employee involvement.
Defining the user/employee relationship.
User/employee involvement in Best Value.
User/employee involvement in assessing Best Value
and continuous improvement.
User/employee involvement in PFI projects.
Developing a participative and responsive organisation.
Trade unions and user organisations working together.
Equal opportunities and social justice best practice.
User involvement and participation techniques.
User/employee involvement in specific services.
Training, resources and capacity building.
Appendix: Definition of quality: A public service quality framework.
Alex Nunn
2004-03-17T10:59:46Z
en
Copyright © 1998-2017 European Services Strategy Unit
Copyright © 1998-2017 European Services Strategy Unit
Best Value, Public Service Practice, PSP, Public Service Practice 7, PFI, Private Finance Initiative, Public Private Partnerships, PPP, User involvement, public involvement, staff involvement, trade union involvement, capacity building.