社会服务现代化 - Modernising Social Services? Evidence from the Frontline

This 2004 report by the Centre for Public Services has been reprinted in a new book, ‘Social Services’, by Li Bing, PH.D. Vice Professor, the Department of Sociology, Beijing Administrative College. The Chinese version can be downloaded (the English version in our publications section). The report examines the implementation of the previous government’s modernisation agenda for public sector reform and gives a voice to social care professionals at the frontline of service delivery and modernisation. It gives their impressions of how the key aspects of the government’s agenda were being implemented on the ground and shows how it undermined service quality and the welfare state.