Monitoring Public Services

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Monitoring Public Services

An essential practical guide to monitoring outsourced public services. Covers the practice and policies of monitoring; the need for monitoring; lessons for improvement; differential monitoring costs; monitoring and quality control plans; user and trade union role in monitoring, September 1991.

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This document was created by Dexter Whitfield on 2012-08-19 08:48:29.
This document was last modified by Dexter Whitfield on 2012-08-19 09:03:10.
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