User/Employee Involvement in Best Value, PFI and Partnerships (PSP7)

A handbook for local authorities, health and other public bodies, user and community organisations and trade unions (April 1998).


Policy Changes affecting user/employee involvement.

Defining the user/employee relationship.

User/employee involvement in Best Value.

User/employee involvement in assessing Best Value and continuous improvement.

User/employee involvement in PFI projects.

Developing a participative and responsive organisation.

Trade unions and user organisations working together.

Equal opportunities and social justice best practice.

User involvement and participation techniques.

User/employee involvement in specific services.

Training, resources and capacity building.

Appendix: Definition of quality: A public service quality framework.

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User Involvement


European Services Strategy Unit, Duagh, Camp, Tralee, County Kerry, Ireland.
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This document was created by Alex Nunn on 2004-03-17 10:59:46.
This document was last modified by Dexter Whitfield on 2015-09-24 09:36:07.
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