Strategic Partnership in Crisis - Bedfordshire County Council (Contract Terminated)

Bedfordshire County Council agreed a £267m Strategic Service-Delivery Partnership with HBS Business Services Group in June 2001 and transferred 550 staff to HBS. Bedfordshire UNISON commissioned the Centre for Public Services to undertake an evaluation of the Strategic Partnership. The study revealed that the partnership was in crisis and had failed to deliver many of the contractual commitments. The report – Strategic Partnership in Crisis – was published in April 2005 and highlighted how the strategic partnership was not delivering improved services or new jobs.

See the following review of the report: Public service union UNISON has called on Bedfordshire County Council to terminate a £260 million business process outsourcing contract after publishing a dossier of evidence to support their case.

Centre for Public Services presentation to Bedfordshire CC staff (2005)

The Bedfordshire CC – HBS Business Services Termination Agreement 2005

Original report by Centre for Public Services for Bedfordshire CC UNISON in 2000 making the case against a strategic partnership

Bedfordshire CC formal response to the Centre for Public Services report for UNISON. The Council engaged the law firm Eversheds to prepare a response to our criticism that the County Council had failed its Best Value responsibilities.

The response reflects a narrow and legalistic interpretation of the duties of Best Value and consultation.

Strategic Partnership Crisis


European Services Strategy Unit, Duagh, Camp, Tralee, County Kerry, Ireland.
Copyright © 1998-2017 European Services Strategy Unit

This document was created by Dexter Whitfield on 2008-03-28 20:22:23.
This document was last modified by Dexter Whitfield on 2015-09-24 10:37:48.
This website has been developed, maintained and hosted by Webarchitects since 1998.