Cardiff Council’s Transformation Strategy: An assessment and the case for a new approach to Public Service Reform

Examines Cardiff Council’s transformation ‘insourcing’ strategy consisting of four major strategic partnerships with the private sector. The assessment, commissioned by Cardiff UNISON, examines service driven verses ‘customer centric service delivery’, the lack of citizen and community involvement and the problems of top-down budget dominated transformation. It proposes an alternative transformation strategy that is substantive and sustainable, protects and improves the quality of service, achieves a better balance between transformational change and budget objectives, involves staff and trade unions in the transformation process and protects the quality of employment.